19 Jun 2018 IF YOUR COMPANY WAS A PERSON
20 Sep 2017 WAITING FOR STARBUCKS: THE FIRST ITALIAN STUDY OF FAST CASUAL
11 Apr 2016 SUGGESTIBLE PEOPLE WANTED
21 Dec 2015 SENTENCES THAT KILL THE CUSTOMER EXPERIENCE
01 Dec 2015 THE IMPORTANCE OF A CUSTOMER TOUCHPOINT MAP
16 Nov 2015 STURBUCKS AND THE FRAPUCCINO THAT CREATES ANGER MANAGEMENT ISSUES
02 Nov 2015 2016 BUDGET: THE AGE OF THE MARKETING IS OVER. WE ARE IN THE AGE OF THE CUSTOMER
19 Oct 2015 RESTAURANT EXPERIENCE STRATEGY FOR HAPPY AND LOYAL CUSTOMERS

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IF YOU MAKE ME WAIT, I GO TO ANOTHER PLACE