15 Sep 2015

TOUCHPOINT & FASHION RETAIL

ITALIAN CUSTOMER INTELLIGENCE’S JOURNEY THROUGH THE TOUCHPOINTS OF DIFFERENT INDUSTRIES.

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17 Aug 2015

TOUCHPOINT & FOOD SERVICE INDUSTRY

ITALIAN CUSTOMER INTELLIGENCE’S JOURNEY THROUGH THE TOUCHPOINTS OF DIFFERENT INDUSTRIES.

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04 Aug 2015

TOUCHPOINTS: HOW TO TURNAROUND AND TAKE OFF YOUR BUSINESS

Italian Customer Intelligence’s journey through the touchpoints of different industries.

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24 Jul 2015

WHAT TRULY CHARACTERIZES AN EXPERIENCE?

Customer Experience as discovery of one’s need and desire.

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19 Jan 2015

WHY SHOULD I DRAW A CUSTOMER JOURNEY MAP?

BEING FAMILIAR WITH ALL TOUCHPOINTS THAT THE CLIENTS ENCOUNTER IN THEIR JOURNEY WITH THE COMPANY IS IMPORTANT TO OFFER A SUPERIOR CUSTOMER EXPERIENCE.

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