16 Nov 2015

STURBUCKS AND THE FRAPUCCINO THAT CREATES ANGER MANAGEMENT ISSUES

STURBUCKS STORE IN NEW YORK CITY, AN EMPLOYEE HAS LOST CONTROL AFTER ONE CLIENT FORGETS TO PROVIDE HER NAME TO PUT ON A CUP. FEW HOURS AFTER THE FACT COMMENTS OF RUBY CHEN (THE CLIENT) ARE ALREADY ON FACEBOOK.

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10 Jun 2015

VASINIKO: THE STORYTELLING THAT WINS THE CUSTOMER

LET’S CONTINUE OUR INVESTIGATION ON THE CUSTOMER EXPERIENCE OFFERED IN THE RESTAURANT INDUSTRY, PARTICULARLY WE FOCUS ON THE DELICATE PHASE OF CUSTOMER RECEPTION.

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20 Mar 2015

PISACCO AND THE PERFECT RECEPTION

THE CONTEMPORARY BISTROT THAT OFFERS A SUPERIOR CUSTOMER EXPERIENCE.

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