16
Nov
2015
STURBUCKS AND THE FRAPUCCINO THAT CREATES ANGER MANAGEMENT ISSUES
STURBUCKS STORE IN NEW YORK CITY, AN EMPLOYEE HAS LOST CONTROL AFTER ONE CLIENT FORGETS TO PROVIDE HER NAME TO PUT ON A CUP. FEW HOURS AFTER THE FACT COMMENTS OF RUBY CHEN (THE CLIENT) ARE ALREADY ON FACEBOOK.
10
Jun
2015
VASINIKO: THE STORYTELLING THAT WINS THE CUSTOMER
LET’S CONTINUE OUR INVESTIGATION ON THE CUSTOMER EXPERIENCE OFFERED IN THE RESTAURANT INDUSTRY, PARTICULARLY WE FOCUS ON THE DELICATE PHASE OF CUSTOMER RECEPTION.
20
Mar
2015
PISACCO AND THE PERFECT RECEPTION
THE CONTEMPORARY BISTROT THAT OFFERS A SUPERIOR CUSTOMER EXPERIENCE.