01
Dec
2015
THE IMPORTANCE OF A CUSTOMER TOUCHPOINT MAP
TO NOT RECOGNIZE THE DIFFERENT POINTS OF INTERACTION BETWEEN THE CLIENT AND THE COMPANY THREATENS THE CUSTOMER EXPERIENCE.
02
Mar
2015
CUSTOMER EXPERIENCE: A SHORT GUIDE TO NOT GET CONFUSED
WHAT IS CUSTOMER EXPERIENCE? WHAT DOES THE CUSTOMER JOURNEY HAS TO DO WITH TOUCHPOINTS?
21
Nov
2014
#OUTSIDEINTELLIGENCE AND THE AGE OF THE CUSTOMER
KERRY BODINE IS IN MILAN TO JOIN THE MEETING OUTSIDE INTELLIGENCE
