08 Dec 2014

CUSTOMER EXPERIENCE: IT IS FORBIDDEN TO HIDE BEHIND THE CUSTOMER

IF YOU WANT TO OFFER A SUPERIOR CUSTOMER EXPERIENCE, YOU NEED TO LISTEN TO YOUR “PROMOTERS” AND COMPARE THEIR REQUESTS WITH THE VALUES OF YOUR BRAND.

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20 Nov 2014

CX AND THE CITY

ART AND SCIENCE IN THE CUSTOMER EXPERIENCE.

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24 Oct 2014

IT’S FRIDAY: HOW MUCH TIME DO YOU ACTUALLY HAVE DEDICATED TO YOUR CUSTOMERS THIS WEEK?

TIME AT WORK, BETWEEN COMPANY – ORIENTED AND CUSTOMER- ORIENTED APPROACHES.

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