11 Apr 2016

SUGGESTIBLE PEOPLE WANTED

THE NEUROTEST FOR CUSTOMER EXPERIENCE’S PROTAGONISTS.

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02 Nov 2015

2016 BUDGET: THE AGE OF THE MARKETING IS OVER. WE ARE IN THE AGE OF THE CUSTOMER

SUGGESTIONS FOR 2016 BUDGET.

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19 Feb 2015

CUSTOMER EXPERIENCE: EASY OR DIFFICULT?

WHEN IS IT DIFFICULT TO DO BUSINESS WITH YOU?

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08 Dec 2014

CUSTOMER EXPERIENCE: IT IS FORBIDDEN TO HIDE BEHIND THE CUSTOMER

IF YOU WANT TO OFFER A SUPERIOR CUSTOMER EXPERIENCE, YOU NEED TO LISTEN TO YOUR “PROMOTERS” AND COMPARE THEIR REQUESTS WITH THE VALUES OF YOUR BRAND.

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24 Oct 2014

IT’S FRIDAY: HOW MUCH TIME DO YOU ACTUALLY HAVE DEDICATED TO YOUR CUSTOMERS THIS WEEK?

TIME AT WORK, BETWEEN COMPANY – ORIENTED AND CUSTOMER- ORIENTED APPROACHES.

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