01
Dec
2015
THE IMPORTANCE OF A CUSTOMER TOUCHPOINT MAP
TO NOT RECOGNIZE THE DIFFERENT POINTS OF INTERACTION BETWEEN THE CLIENT AND THE COMPANY THREATENS THE CUSTOMER EXPERIENCE.
15
Sep
2015
TOUCHPOINT & FASHION RETAIL
ITALIAN CUSTOMER INTELLIGENCE’S JOURNEY THROUGH THE TOUCHPOINTS OF DIFFERENT INDUSTRIES.
17
Aug
2015
TOUCHPOINT & FOOD SERVICE INDUSTRY
ITALIAN CUSTOMER INTELLIGENCE’S JOURNEY THROUGH THE TOUCHPOINTS OF DIFFERENT INDUSTRIES.
04
Aug
2015
TOUCHPOINTS: HOW TO TURNAROUND AND TAKE OFF YOUR BUSINESS
Italian Customer Intelligence’s journey through the touchpoints of different industries.
14
Jul
2015
LOST AND FOUND EXPERIENCE: AWFUL A PRIORI?
LOST AND FOUND SERVICES ARE A FUNDAMENTAL PART OF THE HOTEL INDUSTRY, TO NOT LET THE CUSTOMER OFF AFTER THE CHECK-OUT.
19
Jan
2015
WHY SHOULD I DRAW A CUSTOMER JOURNEY MAP?
BEING FAMILIAR WITH ALL TOUCHPOINTS THAT THE CLIENTS ENCOUNTER IN THEIR JOURNEY WITH THE COMPANY IS IMPORTANT TO OFFER A SUPERIOR CUSTOMER EXPERIENCE.
