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PRAXIS MANAGEMENT
Outside In Telligence
11
Apr
2016
SUGGESTIBLE PEOPLE WANTED
21
Dec
2015
SENTENCES THAT KILL THE CUSTOMER EXPERIENCE
02
Nov
2015
2016 BUDGET: THE AGE OF THE MARKETING IS OVER. WE ARE IN THE AGE OF THE CUSTOMER
CX and the City
01
Apr
2015
ELENA RIVA AND THE PERFUME OF A SPECIAL HOLIDAY
12
Dec
2014
GIAN LUCA ROSSI AND THE ADRIANO THAT DOESN’T DISSAPOINT YOUR EXPECTATIONS
20
Nov
2014
CX AND THE CITY
Touchpoint Mapping
01
Dec
2015
THE IMPORTANCE OF A CUSTOMER TOUCHPOINT MAP
15
Sep
2015
TOUCHPOINT & FASHION RETAIL
17
Aug
2015
TOUCHPOINT & FOOD SERVICE INDUSTRY
Restaurant Experience
20
Sep
2017
WAITING FOR STARBUCKS: THE FIRST ITALIAN STUDY OF FAST CASUAL
16
Nov
2015
STURBUCKS AND THE FRAPUCCINO THAT CREATES ANGER MANAGEMENT ISSUES
19
Oct
2015
RESTAURANT EXPERIENCE STRATEGY FOR HAPPY AND LOYAL CUSTOMERS
Workshops
22
Apr
2015
THE SEMINAR OUTSIDE IN TELLIGENCE AT THE FASHION CONSORTIUM OF VERONA
21
Nov
2014
#OUTSIDEINTELLIGENCE AND THE AGE OF THE CUSTOMER
Outside In Telligence
CX and the City
Touchpoint Mapping
Restaurant Experience
Workshops
19
Jun 2018
IF YOUR COMPANY WAS A PERSON
20
Sep 2017
WAITING FOR STARBUCKS: THE FIRST ITALIAN STUDY OF FAST CASUAL
11
Apr 2016
SUGGESTIBLE PEOPLE WANTED
21
Dec 2015
SENTENCES THAT KILL THE CUSTOMER EXPERIENCE
01
Dec 2015
THE IMPORTANCE OF A CUSTOMER TOUCHPOINT MAP
16
Nov 2015
STURBUCKS AND THE FRAPUCCINO THAT CREATES ANGER MANAGEMENT ISSUES
02
Nov 2015
2016 BUDGET: THE AGE OF THE MARKETING IS OVER. WE ARE IN THE AGE OF THE CUSTOMER
19
Oct 2015
RESTAURANT EXPERIENCE STRATEGY FOR HAPPY AND LOYAL CUSTOMERS
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Brand Identity and cx
19
Jun
2018
IF YOUR COMPANY WAS A PERSON
Customer Experience and brand promises.
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IF YOUR COMPANY WAS A PERSON
